InterContinental Hotels Group (IHG), the owner of many hotel brands, including Holiday Inn, said parts of the company’s technology systems have been subject to unauthorized activity.
“IHG’s booking channels and other applications have been significantly disrupted since yesterday, and this is ongoing,” the company said on Tuesday.
It disclosed the breach to the London Stock Exchange, saying it had implemented its response plans, notifying relevant regulatory authorities, and working closely with its technology suppliers.
“IHG is working to fully restore all systems as soon as possible and to assess the nature, extent, and impact of the incident. We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.”
IHG owns well-known hotel brands, such as Holiday Inn (1,178 hotels), Holiday Inn Express (3,044), and Crowne Plaza (402), among others.
The issue was first reported by the BBC. Many of Holiday Inn’s clients took it to Twitter to complain about the booking issues.
“Was super excited to take the kiddos for a staycation in Anaheim, but upon arrival we found out the booking agent gave wrong info about a closed splash pad and breakfast included,” one user complained.